Information Technology (IT) does not end at procurement. Many organisations are unable OR unwilling to maintain their IT investments. As such, poorly maintained equipment hardly last more than two years. Due to hardware failure, it can result in the company suffering from major loses, such as important data lost, downtime and unnecessary expenditure for recovery and replacement. Thus prevention is always the best remedy.
Attacks on your network does not end at viruses. Trojan Horses, Covert Channels, Web Defacements and Service Disruptions are other daily threats. While other vendors request purchase products, we think otherwise. Being vendor neutral is our commitment in security.
We support both Mac and PC platforms. Thus, there is no need for you to call two different companies to provide the much needed technical support. In all, we provide comprehensive IT support & consultation services, for companies without an IT Department.
When Do You Out-Sourced
-
When you are unsure what kind of IT resources you will need as a newly start-up company
-
When your admin personnel is spending 25% of their time supporting and handling IT matters
-
When you are concerned over the confidentiality and integrity of your data information
-
When you suffer loss of productivity and resources due to virus/spam attacks
-
When staffs are installing illegal softwares and downloads
-
When you do not have the budget or need for a full IT Personnel in your organisation
Outsourcing Services
Outsourcing makes perfect business sense and especially now with the current economic downturn of our region, slowing down to a mere stroll. The need to rein in costs has its solutions in outsourcing your IT needs to meet your company’s technological demands.
Types of Outsourcing Scheme
 |
Helpdesk – Network and Desktop (Full Day / Half Day)
|
|
Maintenance Services - Adhoc or Comprehensive Maintenance Services
|
Maintenance Services
The days when your staff is stressed over computer and network failures are gone. With regular housekeeping provided by our professional and dependable team of service engineers, you will experience limited downtime due to hardwares breakdown. Your staff will be able to focus on the success of your business rather than the success of repairing their systems.
Types of Maintenance Services
*Comprehensive maintenance (Remote, Bi-Annual, Quarterly or Monthly Contracts)
*Adhoc maintenance (No contracts, charges are per hour basis)
E.S.T. Online Biz provide on-site support up to 4 hours response time under the Comprehensive Maintenance and NBD (next business day) response time under the Adhoc Maintenance.
Our objective is to provide quality maintenance services to our clients and to provide solutions that are customized to fit both their needs and budget. To focus your company's resources on your core competencies, let us help you look after your IT support and maintenance. Take advantage of that!
